The new chief executive of UHNM, that runs the Royal Stoke and Stafford's County Hospital says improving A&E waiting times is one of her top priorities.
Dozens of people over the last couple of years have had to wait more than 12 hours to be seen at the Royal Stoke, which like many hospitals across the country is failing to meet its target to see 95% of patients within 4 hours.
Paula Clark, who took over the role at the start of the month, says they are working on ways to speed up the process.
Work is also underway on plans to cope with extra pressure on acute services during the busy winter period.
Mrs Clark says she has been reassured by Clinical Commissioning Group colleagues that closures to beds at community hospitals will not unduly increase demand on other services - saying beds are not always the answer, especially when many patients would prefer to be cared for at home.
The new chief executive also praised staff for their hard work and attitude, during what has been a challenging few years.