Complaints pour into Stoke-on-Trent City Council over trading concerns during pandemic

Council bosses in Stoke-on-Trent say residents have been raising concerns over retailers trading during the pandemic.

The authority has said that cver the past four days, their public protection teams have received 21 new complaints from members of the public concerned about how premises are responding to the coronavirus restrictions.

That has resulted in visits to 16 premises to check if they are closed or otherwise legally trading, visits to 18 premises to ensure they have social distancing measures in place and advice given to 21 businesses.

Visits have resulted in:

  • Community protection warnings issued to an oatcake shop where customers were waiting for orders but not socially distancing; and a florist who thought that she could open because garden centres could open – the florist was ordered to close.
  • Support being given to businesses to make sure they can trade where they are legally able to do so.
  • Talks given to larger employers to advise on how they can implement social distancing.

Leader of the City Council Councillor Abi Brown said: “The vast majority of businesses are continuing to follow the health guidelines and rules on social distancing.

"However, we are finding that shops are doing their best to operate with social distancing in place, but some shoppers are ignoring it.

"It is critical that people continue to follow the social distancing guidelines if we are to defeat this disease.”

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