Staff at a neurological rehabilitation care centre in Stoke-on-Trent have been praised following the first inspection since they opened in 2015.
Adderley Green Care Centre, on Dividy Road, supports people with complex neurological conditions, acquired brain injuries and spinal cord injuries by providing rehabilitation, long-term care, respite and palliative care.
It has been rated as 'good' by the Care Quality Commission for being safe, effective, caring, responsive and well-led.
Inspectors said people were supported by staff who were caring and treated people with kindness and respect, and care plans were reviewed regularly to take account of changing needs and risks.
Feedback they received from families was also positive, with one person saying they had confidence that their relative staying for respite was safe and well cared for, which had enabled them to have some rest and recuperation.
They say staff went out of their way to make a difference to people's lives, with one kitchen staff member showing inspectors pictures of pureed food they had created that had been moulded to look like burgers and chips for a person so they could enjoy a recent BBQ event.
Val Gill and Rachael Chamberlain with their CQC report
Manager Val Gill said: “Our number one focus is to provide the highest quality care possible for our wonderful residents and it’s great that has been recognised in this report.
“We will keep working hard in the year ahead and continue to develop our service as we strive to move from good to outstanding.
Business development and marketing manager Rachael Chamberlain said: "I couldn't ask for a better report. Fantastic representation for Adderley Green, and brilliant work by all the staff here.
"I think it truly shows that with the right approach, the right leadership and the right team you can really make a difference."
The CQC report also praised staff for ensuring people were supported to make decisions about their care, and sought their consent for things like helping them on with an apron before a meal.
Rachael added: "It is important that every aspect of care, treatment and therapy that is provided here is based on an individual.
"It is not something we do to people, we work with them.
"It is that collaboration between the therapy team, the nursing staff and the care staff. Everyone has to work together."
Val said: "It is important to remember that these people have led full lives, and they want to get as much independence back as possible.
"We have to tailor the package to the client, and make sure they get as much out of it as possible."
In a bid to reach 'outstanding' status, the centre has also recently announced the appointment of a full time Consultant Clinical Psychologist.
It is also using state of the art assistive technology systems to give residents added independence.