Bosses at the trust that runs hospitals in Stoke and Stafford have apologised for distress caused to patients facing long waits at A&E.
Figures for January show 246 had to wait more than 12 hours to be admitted.
That is the third highest figure in England last month, but down from 312 in December 2019.
Paul Bytheway, Chief Operating Officer at University Hospital of North Midlands NHS Trust said: “Ideally we would not want any of our patients to wait in our A&E for longer than necessary, however, this is sometimes unavoidable at exceptionally busy times while we see and treat the most seriously ill. We know long waits can be distressing for patients and their families and we apologise to those who have experienced this.
“The majority of our 12-hour trolley waits for January 2020 came at the start of the month, a time when the NHS as a whole faced extraordinary system-wide pressures. However, we are pleased to report that there has been no 12 hour trolley waits since 9 January at UHNM.
“Winter pressures and pressures generally is a nationwide issue due to increasing elderly population and the complexity of the illnesses they have.
“As part of our system wide winter plan, we have opened more beds within UHNM footprint to support what we know is a busy time and across the system additional GP appointments have been provided. Working with our partners in health and social care organisations we are also reducing the time it takes for patients who are ready for discharge to access community based services.”