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Patients asked to consider alternatives
Demand at A & E at Stoke's main hospital has reached an all time high.
On Monday alone, nearly 400 people used the department at the University Hospital of North Staffordshire.
It comes as the hospital has 300 fewer beds since it's recent move from the Royal Infirmary to the City General.
Dr Chandra Kanneganti, Lead for Non Elective Care with the Stoke-on-Trent Clinical Commissioning Group said: "The Accident and Emergency Department is exceptionally busy and we’re currently looking into why this is the case.
"We want patients to be happy with the service they receive from us and have the right outcome for their illness, and A&E and 999 may not always that the most appropriate option. We’re asking for the public’s help to make sure the emergency services are there for those that desperately need them by considering alternatives that could be more appropriate like a walk-in centre or their own GP.”